The Heubach work culture is focused on its people and how to make coming to work a pleasure and something to look forward to , and not a bore or a chore. We believe that an enthusiastic colleague makes for a happy and contented one and who than delivers effectively for our most focused area that is our customers satisfaction. We strongly believe that our strength is our people and for them to deliver and do their job well we need to create an atmosphere of interesting and fulfilling work conditions. Accordingly there is a big stress on development , encouraging new ideas providing the resources to try them and building on a culture of innovation in all activities. We cultivate the culture that emphasizes customer centricity, teamwork, and continuous process improvement.
The Heubach Values
- Customer first
- Our people our pride
- Innovation always
- Responsible Care as a way of life
Customer oriented approach at Heubach:
Heubach seeks to practise customer satisfaction in all areas of its activities. The key focus is to bring added value to the customer be it in performance, price or services. We sincerely believe in the adage that the customer is the main reason why we do what we do and we have to ensure the satisfaction of the customer. This is done by a continuous development and improvement of the performance of and the value derived from our products and concentrating on the key areas as below:
- Identifying customer requirement and understanding their business.
- Orienting products which fulfil their requirement.
- Marketing and sales activities which are specific to the customer's needs.
- Value-added services to provide the customer with an edge.
- Continuous improvement by application and product R & D.
- Ensure reliability of supply for Responsible Care and sustainable practices.
- Become a team member and part of the customer organization.
Being an Employer of Choice:
Our people's safety, mental and physical well-being is the top priority for us and our working conditions and work culture reflects this at all times.
Heubach is a people-oriented company and we truly believe that happy and energized employees are the key to success. We are committed to attract and retain talent and by following best HR practices to ensure that they build fruitful and rewarding careers with us. We strive to create a vibrant and open work environment that is employee-friendly and socially responsible and professionally gratifying
Learning opportunities to build competencies, encouraging and empowering our people to acquire new skills and achieve higher competencies is a key strategy address our declared philosophy. This ensures matching their professional and personal aspirations. We also make significant investments in creating a safe and secure work environment for our employees starting with a strict policy for Environment, Health and Safety.
We ensure that excellence never goes unrecognized and follow a goal and result oriented policy. We recognize the need to spot and motivate high performers to continue and improve their winning ways, while also raising the bar higher for other performers to strive for improvement.
Culture of Transparency:
Heubach believes in open, transparent and frequent interaction by communication with employees about all events concerning the company and its people. This has bought about a very healthy and congenial atmosphere in the company’s work culture and goes a long way in building employee loyalty. We leverage technology as well as the power of face-to-face interaction using multiple channels such as video conference, "An hour with HR", Knowledge Centre, Safety committee meeting, to regularly connect and communicate with employees.
Culture of Responsible Care:
Heubach, as Responsible Care Company, strives to adhere to the ethics and values of a RC company in every activity that is done . We are fond of saying " Responsible Care is a way of life" and sustainability is the key to our existence and growth.